Mihail Bita

Technical Support Engineer | Cloud & DevOps Specialist

Bucharest, RO.

About

Highly analytical Technical Support Engineer with a strong foundation in cloud platforms, DevOps practices, and enterprise-level technical support, currently contributing to Google Workspace and GCP. Proven ability to diagnose complex issues, optimize system performance, and drive product improvements. Eager to leverage expertise in CI/CD, containerization, and IoT to deliver robust technical solutions and enhance operational efficiency within a dynamic technology environment.

Work

Google (through Concentrix and Cognizant)

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Technical Support Engineer (Contractor)

Bucharest, , Romania

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Summary

Delivers high-level technical support to enterprise customers for Google Workspace and GCP products, ensuring seamless functionality and issue resolution.

Highlights

Delivered high-level technical support to enterprise clients for a comprehensive suite of Google Workspace products (Gemini, Drive, Editors, Calendar, Sites, Apps Script, AppSheet, Classroom) and Google Cloud Platform.

Diagnosed and resolved complex customer issues by meticulously analyzing OS, product-specific query, and HTTP traffic logs, significantly reducing resolution times.

Provided expert support for the APIs of Google Workspace and GCP products, facilitating seamless integrations and optimal functionality for enterprise clients.

Contributed to product enhancement by thoroughly testing functionality, troubleshooting defects, and delivering actionable feedback to engineering teams, directly improving product stability and user experience.

Education

Polytechnic University of Bucharest

Bucharest, , Romania
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Masters Nuclear Engineering

University of Pitesti

Pitesti, , Romania
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Bachelor Energetics and Nuclear technologies

Skills

Programming and Scripting

Python, Go, C++, JavaScript, Bash.

Cloud Platforms

GCP.

Containers and Orchestration

Docker, Kubernetes.

CI/CD and IaC

Terraform, GitHub Actions, GitLab CI/CD.

Databases

MySQL, PostgreSQL.

Version Control Collaboration

Git, GitHub, GitLab.

Projects

CI/CD Pipeline Implementation

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Summary

Designed and deployed a robust CI/CD pipeline on Google Cloud Platform, automating the build, test, and deployment lifecycle for a sample Go application.

Farming game

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Summary

Designed and developed a farming simulation game inspired by Stardew Valley, utilizing Python and Pygame for core mechanics and user interface.

Humidity and Temperature Measuring Device

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Summary

Engineered an IoT-based monitoring device utilizing an ESP-32 microcontroller to accurately track and display real-time humidity and temperature data on a local web server.

Motor Control System

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Summary

Developed a precise motor control system, leveraging magnetic sensors and physical switches to manage rotation, direction, and manual operation with high accuracy.